Section 1
1Introduction
Welcome to SportGamblers. Your privacy matters deeply to us. This Privacy Policy explains what personal information SportGamblers collects, how that information is used, and what measures are taken to keep your data secure.
By using the SportGamblers platform, you agree to the terms of this Privacy Policy. This policy is compliant with Bangladesh and international data protection laws.
SportGamblers' commitment: We never sell your personal data to third parties. Your information is used solely to improve our services and maintain security.
This policy covers: what types of information are collected, how and why that information is used, cookies and tracking technologies, data storage and security practices, and your rights over your personal data.
Section 2
2What types of information are collected
SportGamblers collects different types of information depending on the situation. A full breakdown is provided below:
| Data Type |
Description |
When It's Collected |
| Identity Information |
Full name, date of birth, nationality |
During registration & KYC |
| Contact Information |
Email address, mobile number |
At the time of account creation |
| Financial Information |
Last 4 digits of payment method, transaction history |
On deposits & withdrawals |
| KYC Documents |
Copy of National ID or Passport |
During the verification process |
| Device information |
IP address, browser type, device model |
Automatically at every session |
| Usage Data |
Game history, betting records, session duration |
While using the platform |
Payment card details: SportGamblers never stores your full credit or debit card number. All payment information is encrypted and secured in accordance with PCI DSS standards.
Section 3
3How information is collected
SportGamblers collects information in two main ways — directly from you and automatically.
Directly collected: When you fill in a registration form, submit KYC documents, contact support, or take part in a survey, you are knowingly providing your information. The purpose of collection is always made clear at the time.
Automatically collected: When you use SportGamblers, certain information is collected automatically. This includes your IP address, browser and operating system details, time spent on pages, referring pages, and data collected through cookies.
- Via registration and login forms
- During payment processing
- During the KYC verification process
- Via customer support chat or email
- Via cookies and web analytics tools
- From mobile device access statistics
Section 4
4How and Why Your Information Is Used
Every purpose for which SportGamblers collects and uses your data is specific and legitimate. We never use your information beyond what is strictly necessary.
- Account management: For registration, login, and identity verification.
- Payment processing: To ensure secure deposits and withdrawals.
- Customer Support: To resolve your issues and respond to your queries.
- Fraud prevention: To monitor account security and detect suspicious activity.
- Legal Obligations: To comply with AML and KYC regulations.
- Service Improvement: To analyze user experience and improve the platform.
- Marketing communications: To send you relevant offers only with your consent.
- Responsible Gaming: To identify unusual gaming patterns and safeguard member wellbeing.
Marketing emails: If you no longer wish to receive promotional emails from SportGamblers, use the "Unsubscribe" link at the bottom of any email or contact support. This will not affect your core account services.
Section 5
5Third-Party Data Sharing Policy
SportGamblers never sells your personal information to third parties for commercial purposes. However, there are cases where sharing data is legally required or necessary to deliver our services.
Situations where data may be shared:
- Payment Processors: Solely to process transactions with bKash, Nagad, Rocket, or your bank.
- KYC/AML service providers: To complete identity verification.
- Game providers: Minimum information required for specific games.
- Law enforcement agencies: By court order or as required by law.
- Security Auditors: For platform security verification (anonymised data).
Third-party obligations: Every third party that SportGamblers shares data with is bound by a specific data protection agreement. They may only use the information for its designated purpose.
Section 6
6Cookies & tracking
SportGamblers uses cookies and similar technologies to enhance site functionality and personalise your experience.
Types of cookies we use:
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: To remember your preferences, such as language and theme.
- Analytics cookies: To analyse site usage — data is anonymised.
- Security cookies: To detect fraud and multiple accounts.
You can disable cookies in your browser settings, though this may affect certain site features. Disabling essential cookies may cause login issues.
Section 7
7Security Measures
SportGamblers follows the highest technical standards to protect your data, maintaining multiple layers of security in line with industry best practices and international security standards.
- SSL/TLS encryption: All data transfers are encrypted with 256-bit SSL.
- Two-factor authentication (2FA): An additional layer of protection for your account.
- Data Centre Security: Data stored in certified secure data centers.
- Regular Security Audits: Periodic assessments conducted by independent security experts.
- Access controls: Staff can only access the information they need to perform their specific duties.
- Failed login monitoring: Automatic alerts for suspicious login attempts.
In the event of a security breach: In the event of a data security breach, SportGamblers will notify affected members by email within 72 hours and provide guidance on the necessary steps to take.
Section 8
8How Long Your Data Is Retained
SportGamblers retains your data only for as long as it is needed. Information that is no longer required is securely deleted after a defined period.
- Active Account Data: For as long as your account remains active.
- Financial Transaction Data: Minimum 5 years as required by law.
- KYC documents: Up to 5 years after account closure.
- Support communications: Up to 2 years after the issue is resolved.
- Betting history: Up to 3 years after account closure.
- Analytics Data: In anonymised form for up to 12 months.
Once the retention period has passed, data is securely deleted or anonymized so that no individual can be identified from it.
Section 9
9Your Rights Over Your Data
As a SportGamblers member, you have important rights over your personal data. Contact support to exercise any of these rights.
Right to Access
Submit a request to find out what personal information we hold about you.
Right to rectification
You can request that any incorrect or outdated information be corrected.
Right to erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Data Portability
You can obtain your data in a machine-readable format.
Right to Restrict Processing
You have the right to object to the processing of your data in certain circumstances.
Right to Opt Out of Marketing
You can request to stop promotional communications at any time.
Section 10
10Minor Protection
SportGamblers strictly refrains from serving anyone under the age of 18. We do not knowingly collect personal information from minors.
If a member is confirmed to be under 18, their account is immediately closed and any collected data is securely deleted. If you believe your child is using SportGamblers, please contact support immediately.
We recommend using parental control software on your device to keep minors away from gaming.
Our Commitment
Why SportGamblers is a trusted name in privacy
Your data is never sold
SportGamblers will never sell your personal or financial information to third parties. This is a core commitment.
End-to-End Encryption
Every transaction and communication is encrypted with 256-bit SSL. Your data stays protected even while in transit.
Minimal Data Collection
Only the information necessary to provide our services is collected. No unnecessary data is requested.
Deleted After a Set Period
All data is securely deleted after its designated retention period. No unnecessary information is stored.
Transparent policies in Bangla
Everything is explained in plain, simple language — no complex legal jargon. If anything is unclear, feel free to ask our support team.
You're in Control
You have full rights to view, correct, or delete your data — and you can submit a request at any time.
Frequently Asked Questions
Privacy Enquiries
There are a few common reasons a SportGamblers account may get locked — multiple incorrect password attempts, a security concern, a pending KYC verification, or a self-exclusion you have set yourself. Start by checking your registered email for any messages about the lock. Then reach out via live chat, and verify your identity using your registered email or mobile number. Most issues are resolved within 15–30 minutes. If the lock is security-related, support will walk you through the next steps.
To claim the welcome bonus at SportGamblers, first make sure your account is verified via email or mobile number. Then make your first deposit — a minimum of ৳500 should trigger the welcome bonus automatically. If you don't see it after depositing, check the "Promotions" or "Bonus" section of your account. It may take a few minutes to appear. If it still hasn't shown up, contact live chat with your transaction reference number and the support team will verify and resolve it promptly.